We put great emphasis on our liability to ensure fast, trouble-free and efficient claims payments. We achieve this objective through:
- A claims management team of experienced and qualified technical staff.
- Advice to clients on best claims settlement strategies.
- The participation of our claims specialists when designing insurance programmes for our clients to ensure that claims issues are fully considered before coverage begins.
- Establishing effective claims management procedures and, where appropriate, appointing nominated adjusters.
- Regular meetings with clients, insurers and loss adjusters on difficult claims to ensure progress is made towards timely claims settlement.
- Monitoring claims in order to apply loss control and risk improvement techniques to reduce the incidence of claims, thereby allowing improvement of coverage and reductions in premiums.
Making a Claim